F.A.Q. - Frequently Asked Questions
Money Back Guarantee
After you have received the product(s) you had ordered, if there's something wrong, you can return it within 15 (fifteen) days from delivery date. The right of withdrawal cannot be applied to any products or can be exercised to special terms and conditions. For more specific information, please check Safe shopping.
How is that possible?
It's easy. Write to our mail firstname.lastname@example.org within 15 (fifteen) days from date of delivery or send a written notice, stating the wish to avail of the right of withdrawal and specifying which products you wish to give back.
For more information, please visit Safe shopping.
Which products may not be returned?
According to the law, the customer may not return custom-tailored, personalized or perishable products, audiovisual products or sealed software once opened, cosmetics, flowers and foodstuffs. For more specific information, please see Safe shopping.